User Acceptance Testing mistakes.
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One of the most crucial steps in the System Development Life Cycle (SDLC) is User Acceptance Testing (UAT). Arguably, it is still a mystery to some and an absolute failure for others.
For the most part, and by that I mean 99%…
Regression Testing refers to testing of existing functionality to ensure that recent changes do not adversely affect existing features.
For example, when implementing Asset Management, the existing Incident functionality is tested to test use cases such as creating an incident, creating a task, updating incidents, closing tasks, incidents, etc.
In addition to UAT Test Scripts, you will want to do a comparison of existing workspaces, existing functionality, and existing features, to ensure existing functionality has not been impacted.
Ivanti Best Practice Tip:
If you want to run Ivanti Service Manager UAT and PROD tenants side by side, you need to use a different browsers (not just different tab), as otherwise the browser cache may become corrupted or cause issues. So for example you can use Google Chrome for UAT and Internet Explorer for PROD.
Originally published at https://bestpractice.systems on October 1, 2020.
One of the most crucial steps in System Development Life Cycle ( SDLC) is User Acceptance Testing ( UAT), a type of system and business objective validation, performed by the end users, and business objective sign off by the project owner; not to be confused with System Testing which is performed by the Ivanti Developer and/or ISM Administrator
Many Ivanti Service Manager implementations fall short when it comes to proper UAT Testing, be it due to a lack of resources, time, or budget, but more often than not due to a shortcoming of proper UAT Action Plan, UAT Test Cases…
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Ivanti Service Manager (HEAT IT Service Management) Consultant and Developer providing Best Practices since 1996