User Acceptance Testing mistakes.

When it comes to Best Practices and Ultimate Success Factors, there is no better source than that of a seasoned Consultant with the voice of experience, well versed on the subject matter. Also a deep understanding of the typical obstacles and challenges. …


Regression Testing refers to testing of existing functionality to ensure that recent changes do not adversely affect existing features.

For example, when implementing Asset Management, the existing Incident functionality is tested to test use cases such as creating an incident, creating a task, updating incidents, closing tasks, incidents, etc.

In addition to UAT Test Scripts, you will want to do a comparison of existing workspaces, existing functionality, and existing features, to ensure existing functionality has not been impacted.

Ivanti Best Practice Tip:

If you want to run Ivanti Service Manager UAT and PROD tenants side by side, you need to use a different browsers (not just different tab), as otherwise the browser cache may become corrupted or cause issues. So for example you can use Google Chrome for UAT and Internet Explorer for PROD.

Originally published at https://bestpractice.systems on October 1, 2020.


One of the most crucial steps in System Development Life Cycle ( SDLC) is User Acceptance Testing ( UAT), a type of system and business objective validation, performed by the end users, and business objective sign off by the project owner; not to be confused with System Testing which is…


There is more to Ivanti Service Manager Consulting Projects than software & systems. You need to take a holistic approach and carefully plan your implementation, upgrades, and enhancements. It starts without the software, and requires strategy over tactics. It all starts with goals. S.M.A.R.T. Goals.

  • SMART is an acronym for…

Gregor Anton

Ivanti Service Manager (HEAT IT Service Management) Consultant and Developer providing Best Practices since 1996

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