Best Practices for User Acceptance Testing

Gregor Anton
2 min readSep 24, 2020


One of the most crucial steps in System Development Life Cycle ( SDLC) is User Acceptance Testing ( UAT), a type of system and business objective validation, performed by the end users, and business objective sign off by the project owner; not to be confused with System Testing which is performed by the Ivanti Developer and/or ISM Administrator

Many Ivanti Service Manager implementations fall short when it comes to proper UAT Testing, be it due to a lack of resources, time, or budget, but more often than not due to a shortcoming of proper UAT Action Plan, UAT Test Cases and Scripts and a lack of Best Practices, Strategy, Coordination, and Planning.

Today we shall focus on Ivanti Best Practices for UAT.

UAT Best Practices

  • Daily Stand-Up Calls coordinated by the decision maker and UAT Test Lead with the UAT Test Team
  • Review of UAT Decision Tree
  • Review Test Results, questions, unexpected behaviour, workarounds, tester comments
  • Review Reference Data to-do list for PROD
  • Identify key areas for training (bullet points)
  • Test Case Maintenance — identify new test cases or changes needed to existing test cases
  • Daily Email Summary to the ISM Consultant, bullet points, of areas that need to be addressed, identifying “show-stoppers” and “must-haves”, “questions”
  • Scribe — Appoint a person to take meeting notes, and keep track of any “nice-to-haves”, “parking lot items”, “knowledge articles” needed. Typically this function falls on the Knowledge Manager/Trainer.
  • Weekly Calls with ISM Consultant to review the progress, test results, and discuss UAT remediation scope.
  • Focus on Job Functions, not features, not enhancements, not future phases.
  • No Bug Hunts — The point of UAT is not to find bugs. It’s to ensure day-to-day functions can be carried out and the steps for those job functions are documented for training purposes. Any unexpected behaviour can be recorded in tester comments.
  • Keep it Simple — Focus on test cases at hand. If there are any issues, make sure to record the reference #, 1 or 2 screenshots, bullet point tester comments, no need for long novels with pages of screenshots.

Originally published at on September 24, 2020.



Gregor Anton

Ivanti Service Manager (HEAT IT Service Management) Consultant and Developer providing Best Practices since 1996